Comfort for All
Universal Design
Comfort for All
We have incorporated universal design elements into the hotel and some guest rooms to ensure that everyone can enjoy a comfortable stay. We hope this will provide those who may have given up on the idea of traveling with an opportunity to stay with their loved ones.
Onsen
Wheelchair-accessible private onsen bath and public baths floored with tatami mats
The hotel is equipped with an accessible private onsen bath that can be entered while in a wheelchair. The floor of the tub can be elevated and lowered, and a special wheelchair is available for bathing. To use, move the special wheelchair onto the flat bottom of the tub and pull a lever to lower it into the water. This enables wheelchair users to also enjoy the onsen bath.
- If you wish to use the wheelchair-accessible private onsen bath, please inform us in advance by telephone to make a reservation.
- When using the wheelchair-accessible private onsen bath, it is necessary to be accompanied by a companion.
- To prevent accidents while bathing, the reclining height of the special wheelchair is designed to be higher than the rim of the tub. Please note that it is not possible to submerge the shoulders.
In addition, the public bath areas are floored with tatami mats to prevent slipping and also to provide cushioning in the unlikely event of a fall, for peace of mind while bathing.
*We apologize for the inconvenience, but please note that there are stairs leading to the men’s bath.
| △ | Elimination of steps leading to the public bath (no steps for women’s bath, steps for men’s bath) |
○ | Handrails in the bathing areas |
| ○ | Non-slip flooring in bathing areas (Tatami mats: non-slip and aid in preventing injuries) |
○ | Use of bath time covers (bathing gowns) in bathing areas |
| ○ | Wheelchair-accessible bath (private bath with a floor that can be elevated and lowered) |
○ | Elimination of steps leading to private onsen baths |
Guest Rooms
Universal design-compliant guest rooms with particular attention to both design and ease of use
Our Miko no Shizuku guest rooms, which contain a private open-air bath, incorporate universal design features. In addition to the installation of ramps and handrails, the rooms are designed for ease of use by providing electric reclining beds (one per room) and positioning the sinks at a height usable by wheelchair users. In addition, all switches equipped with multilingual displays (Braille and English), and call bells and emergency bells for the hearing impaired have also been installed.
Guest Room Facilities
| ○ | Wheelchair-accessibility* | ○ | Electric reclining bed (one) |
| ○ | Ramps | ○ | Handrails |
| ○ | Emergency bells for hearing impaired guests | ○ | Assistance chairs |
| ○ | Call bells for hearing impaired guests | ○ | Braille and multilingual switches |
- The top-floor suite on the 7th floor has steps leading up to the room.
We ask that wheelchair users use the 6th floor suites and 5th floor semi-suite rooms.
Private Restaurant
Private restaurants usable free of care by children, the elderly, and guests with disabilities
Private restaurant “Miko” offers seating in chairs or on tatami mats, and the rooms are spacious enough for guests of any age to feel comfortable. The wide passageway is equipped with handrails, and there are also private rooms that can comfortably accommodate wheelchair users. The entrances to some private rooms are wide enough to accommodate both regular and motorized wheelchairs. There is also a private room where visually impaired guests can dine next to a caregiver.
| ○ | Elimination of steps leading to dining rooms | ○ | Private wheelchair-accessible rooms |
| ○ | Handrails in passageways | ○ | Private rooms for visually impaired guests |
Public Spaces
Consideration in public spaces, including a multipurpose restroom for wheelchair users and guests who have had stoma surgery
Universal design considerations have also been incorporated into other public spaces. The check-in counter is wheelchair accessible. On the 1st floor, there is a multipurpose restroom for wheelchair users and guests who have had stoma surgery. All corridors on guest room floors are equipped with handrails.
Public Spaces
| ○ | Wheelchair-accessible check-in counter | ○ | Multipurpose restroom (for wheelchair users and guests who have had stoma surgery) |
| ○ | Handrails in the corridors | ○ | Elevatorsー |
| ○ | Braille signage on stairway handrails |
Outdoor / Parking Lot
| ○ | Handicapped parking spaces | ○ | Ramps or handrails at building entrances |
- There is a ramp at the main entrance, and the stairs at the back entrance are equipped with handrails.
Services
Hospitality by staff members certified as universal design advisors for travel
The hotel has staff members with “universal design advisor for travel” certification. Based on the knowledge of our certified staff, we are committed to providing a diverse range of guests with a comfortable stay.
Services
| △ | Accommodation of food allergies (Of the seven specified allergenic ingredients, the hotel can make accommodations for all except wheat. It is also possible to remove all raw ingredients.) |
○ | Bringing in nursing food (Please feel free to ask the staff if you need to warm up your meal.) |
| ○ | Sign language support (some staff are able) | ○ | Written communication |
| ○ | English language support (some staff are able) | ○ | Assistance in moving around within the hotel |
| ○ | Assistance in bathing *Please make use of outside assistance services. |
Items available to borrow
| ○ | Wheelchairs | ○ | “Tachi Up” bars (to assist in standing up from a futon or bed) |
| ○ | Assistance chairs | ○ | Bath time covers* |
| ○ | Bumbo seats for infants |
- Available for guests who are worried about surgical scars. The hotel also supports the Pink Ribbon Movement.
You can make a reservation for assistance during your stay by contacting Universal Support Suwa.
Contact information: 090-3558-4502 Ushiyama: yunisaposuwa@gmail.com
